Nine Holiday Inn Club Vacations resorts have been awarded 2014 Certificates of Excellence from TripAdvisor, the world’s largest travel site. The awards celebrate hospitality excellence and are awarded annually to resorts that consistently achieve outstanding travel reviews on the site.
- Florida: Cape Canaveral Beach; Panama City Beach Resort; Sunset Cove, Marco Island;
- Nevada: Desert Club, Las Vegas;
- South Carolina: South Beach, Myrtle Beach;
- Tennessee: Smoky Mountain, Gatlinburg;
- Texas: Galveston Beach;
- Virginia: Williamsburg; and
- Wisconsin: Lake Geneva.
“We are extremely proud of our dedicated resort employees who strive to create memorable guest experiences, and we are pleased to have those reflected through positive reviews – the foundation of the annual Certificate of Excellence awards,” says Don Harrill, CEO Holiday Inn Club Vacations.
Interval International, News & Events , add a comment
Timeshare exchange provider Interval International announced that the latest version of the Interval International app for iPhone, iPad, and Android devices gives members the ability to create customized Getaway Alerts to notify them as soon as their desired vacations become available.
“Interval’s Getaway program — weeklong vacations priced affordably, without the need to exchange — is one of our most popular benefits,” said Madeline Berges, Interval’s vice president of e-commerce and digital marketing. “Now, members can use the Interval International app to conduct an ongoing search for their preferred Getaways, without having to re-enter selection criteria. Adding the alerts lets members receive timely notifications, so they won’t miss an opportunity.”
Getaways are offered in every season in destinations around the globe, including the Caribbean, Florida, Hawaii, Mexico, and Europe. Members can lounge on a tropical island, find thrills at a theme park, or enjoy a romantic escape from just US$224 a week. To create a Getaway Alert with the Interval International app, users select destinations or resorts, travel dates, and the desired number of bedrooms, then name their alert. Members can have up to 15 alerts active at one time and must act fast once notified as inventory is booked on a first-come, first-served basis.
Since its 2010 debut, the app has been downloaded more than 280,000 times. Other app features include the informative Interval HD videos; Interval World magazine filled with destination articles, travel tips, and more; and the Resort Directory with detailed descriptions and photos. Users can also share resort and travel information with family and friends on social media.
“Consumers have integrated all the great features of the Interval International app into their lives,” Berges added. “The alerts make the app an even more valuable membership benefit.”
To download the free app, visit The App Store or the Google Play store.
Mexico Timeshare Operator Palace Resorts Joins Interval International Exchange Network July 17, 2014Posted by Steve Luba in : Interval International, Mexico timeshare, News & Events , add a comment
Interval International, a prominent worldwide provider of vacation services and an operating business of Interval Leisure Group (Nasdaq: IILG), and Mexico timeshare operator Palace Resorts have entered into a multi-year, multi-site affiliation agreement. This encompasses Moon Palace Golf & Spa Resort Nizuc, Cozumel Palace, and Isla Mujeres Palace, three upscale all-inclusive, beachfront shared ownership resorts in the Mexican Caribbean.
“We are thrilled that Palace Resorts, an industry leader for nearly 30 years, has chosen to affiliate these award-winning properties with our quality network,” said Marcos Agostini, Interval’s senior vice president of resort sales and business development for Latin America. “They are an important addition as they offer the all-inclusive experience that is increasingly popular with our members.”
“Interval understands our company’s unique needs and has the innovative technology to support our operations,” said Gibrán Chapur, executive vice president of Palace Resorts. “We look forward to working with this new partner, who will deliver the high-level of service that we are committed to providing our owners.”
Located in Cancun, Moon Palace Golf & Spa Resort Nizuc is set on 55 acres and features 731 spacious units with views of the Caribbean Sea, lush gardens, or the Jack Nicklaus signature golf course. All have a sophisticated decor with dark-wood furniture and colorful accents, marble bathroom with glass-enclosed shower, iPod docking stations, and furnished balconies. On-site amenities and activities include numerous restaurants, 650-foot beach, lagoon-style swimming pools, fully equipped fitness centers, dolphinarium, children’s splash zone waterpark, teen lounge, kid’s club, and water-sports marina. Moon Palace was honored with the prestigious AAA Four Diamond Award in 2014 for the second consecutive year, based on its impeccable standard of hospitality, service, and amenities.
The Cozumel Palace has 175 units and provides an ideal island setting for families seeking sun, sand, and surf in a tranquil atmosphere. Each is decorated in a soft palate with wood furniture, marble floors, and includes a living room, modern electronics, and private balcony.
Guests can enjoy restaurants with a variety of cuisines, spa, outdoor infinity and splash pools, kid’s club with supervised activities, nightly entertainment, complimentary Wi-Fi, and 24-hour room service. Visitors can also explore the Mayan ruins, take the ferry to Playa del Carmen, or go scuba diving along the Great Maya Reef.
Situated eight miles east of Cancun, Isla Mujeres Palace is a boutique resort for adults with 62 beautifully appointed units. Among the amenities and services are a restaurant, swimming pool, complimentary Wi-Fi, and 24-hour room service.
RCI Network Now Offering Ramada Resorts in Australia July 14, 2014Posted by Steve Luba in : Australia timeshare, News & Events, RCI , add a comment
RCI, the worldwide leader in vacation exchange, announced the addition of four affiliated Ramada resorts, part of the WorldMark South Pacific Club by Wyndham. These resorts are available for exchange exclusively through RCI.
The new affiliated resorts include the Ramada Resort Port Douglas in tropical North Queensland; Ramada Hotel and Conference Centre Marcoola Beach on Queensland’s Sunshine Coast; Ramada Resort Phillip Island in Victoria and Ramada Resort Shoal Bay in Port Stephens, New South Wales.
“We are excited to offer these four great properties for exchange,” said Andrew Heslehurst, RCI Pacific Director. “Ramada is a well known global hospitality brand and we are proud to welcome its resorts to our portfolio. This affiliation is a testament to our commitment to widen the choice of holiday experiences we offer our members in the Pacific region.”
These additions add to RCI’s growing portfolio of exchange options in the Pacific region, which are nearing 150 properties available to RCI exchange members. The properties come from well-known and renowned brands in the hospitality industry, including the WorldMark South Pacific Club, which now has 112 properties affiliated with RCI including these four new Ramada properties.
Ramada Resort Port Douglas, with its sprawling grounds, offers guests beautiful rainforest gardens and a luxurious lagoon style swimming pool. Guests can relax by the pool with a refreshing cocktail or walk along the nearby picture perfect Four Mile Beach. The resort is an ideal base for those wanting to experience the Great Barrier Reef via luxury yachts, high tech catamarans or through the comfort of a glass bottom boat.
With a beachfront location, Ramada Hotel and Conference Centre Marcoola Beach offers superb Sunshine Coast accommodation with spectacular 180-degree views of the coastline. Enjoy a pre-dinner drink at the bar followed by delicious meal at the poolside restaurant. The property has a 60 metre lagoon style pool, a resort shop, a restaurant and a multitude of attractions nearby.
Ramada Resort Phillip Island is surrounded by several acres of bush land and provides a natural and intimate setting for its guests. Relax by the pool or recharge indoors at the health centre and spa. There are seven kilometres of walking and cycling tracks around the resort, in addition to two tennis courts and a children’s playground. The resort has an onsite restaurant as well as a wood-fired pizzeria and barbecue areas.
The Ramada Resort Shoal Bay is the ultimate beachfront resort perfect for family holidays, beach getaways and special events. The resort lies at the entrance to Port Stephens, overlooking the white sands and the magnificent volcanic Tomaree Headlands. The resort features four restaurants, five bars, the iconic Country Club Hotel, a conference centre and an outdoor heated pool.
“The rapid expansion of Wyndham Hotel Group brands across the South Pacific, such as Ramada, has presented us with great opportunities to also grow our vacation club portfolio. We are proud to offer our WorldMark South Pacific Club owners RCI membership options for exchange holidays all over the globe,” said CEO and managing director of Wyndham Vacation Resorts Asia Pacific, Barry Robinson.ARDA, News & Events , add a comment
Wesley Kogelman, President and CEO of online timeshare resale and rental advertising company BuyaTimeshare.com (http://buyatimeshare.com), has been included into the exclusive Trustee membership category of the American Resort Development Association (ARDA).
Kogelman’s inclusion as an ARDA Trustee was confirmed during the annual ARDA Trustee Retreat, which was held at The Fairmont Copley Plaza in Boston, MA.
“I am honored to have been accepted as an ARDA Trustee and will do everything I can to promote the benefits of timeshare and vacation ownership as a truly enjoyable and cost-effective way to vacation,” said Kogelman.
ARDA Trustee member companies represent the resort industry’s premier leadership. These companies, through their industry stewardship, are committed to vacation ownership industry growth through excellence. ARDA Trustee member companies are recognized for their exemplary leadership in developing and delivering world-class vacation experiences for consumers around the globe.
“We see buyers and renters coming to our website every day and they are intentionally seeking information about the product. They know what they are looking for and are excited about the resorts we promote, so we want to continue improving the open and interactive platform that has successfully connected timeshare owners with buyers and renters since 2000,” added Kogelman.News & Events, Westgate Timeshares , add a comment
TripAdvisor, the world’s largest travel and review site, has awarded multiple Certificates of Excellence to Westgate Resorts Park City Resort & Spa. TripAdvisor has recognized Edge Steakhouse, Serenity Spa by Westgate, Drafts’ Sports Bar and Grill, and Westgate Park City Resort & Spa with their highest awards for excellence based on outstanding reviews from customers. These prestigious recognitions add to a long list of awards for Westgate Park City Resort & Spa.
The Certificate of Excellence award is now in its fourth year and celebrates excellence in the hospitality industry by recognizing establishments that consistently achieve outstanding reviews on the TripAdvisor website. To qualify for the award, recipients must consistently maintain at least a four out of five rating from its customers. TripAdvisor uses a mathematical formula to consider the volume and recency of reviews as well as the restaurant’s tenure and popularity.
Marc Charron, President of TripAdvisor’s business division stated, “TripAdvisor is pleased to honor exceptional hospitality businesses for consistent excellence”.
“This is a tremendous honor,” stated COO Mark Waltrip, “TripAdvisor is the recognized leader of travel-related reviews and critiques and we are proud of our team at Edge Steakhouse for delivering a consistently excellent dining experience.”
Westgate Park City Resort and Spa is no stranger to accolades. OpenTable, a renowned phone app that allows users to book reservations at their favorite restaurants on the fly, also honored Westgate Park City with a “Top 100 Restaurants” distinction. Westgate Park City has also been recipient of six of Utah’s Best of State Awards including: Best Ski Resort, Best American Pub, Best Steakhouse, Best Gourmet Burger, Best Destination Spa, and Best Fitness Camp. Lastly, Westgate Park City is a back-to-back winner of the Perspective Awards “Best Timeshare Resort in North America”.
Westgate Park City Resort & Spa will receive a plaque for each of its winning entrants that it can proudly display on-site to show guests of the high acclaim it has received from TripAdvisor.Interval International, News & Events , add a comment
Interval International, a prominent worldwide provider of vacation services and an operating business of Interval Leisure Group (Nasdaq: IILG), announced the addition of OWN Palermo Hollywood and Pop Villa Crespo by OWN, boutique condo-hotels located in the heart of Buenos Aires. These properties are part of the OWN Hotels Group and join OWN Montevideo that was affiliated last year.
“As we add more shared ownership properties to our portfolio, we are pleased to extend our relationship with Interval,” said Nicolas Bonta, president of Hoteles Urbanos and Fondok, developer companies of the hotels. “We are always working to enrich our owners’ experiences by offering new locations, fresh designs, and excellent service. Interval’s leisure benefits are a valuable complement to our product.”
“Shared ownership can offer developers many advantages, including enhancing profitability through more stable year-round occupancy rates and higher consumer expenditures,” noted Marcos Agostini, Interval’s senior vice president of resort sales and business development for Latin America. “Owners and guests tend to generate incremental revenue streams by their use of onsite amenities and services.”
OWN Palermo Hollywood features 16 units decorated in a chic, modern style, with 21 additional units expected to be completed next year. Each has high-tech perks such as complimentary Wi-Fi and cable Internet, LCD TV with DVD, CD player, home theater and surround sound system, and iPod docking station. Guests also can enjoy on-site amenities and services, including complimentary breakfast in the lounge area, room service, concierge, personal trainer, New York-style cocktail bar, and a contemporary art gallery.
Pop Villa Crespo by OWN consists of 44 units with a contemporary décor, flat-screen TVs, Wi-Fi access, and iPod docking stations. Hotel amenities and services include a lounge on each of the four floors, library, and 24-hour front desk.
OWN Palermo Hollywood and Pop Villa Crespo by OWN were both awarded the TripAdvisor® 2014 Certificate of Excellence.
Buenos Aires, the most visited city in South America, is known for its European-style architecture and rich cultural life. The city offers visitors numerous museums, landscaped parks, and live, renowned theatre productions. The OWN properties are located near many top attractions, as well as San Telmo, the oldest neighborhood in the city.
New purchasers at OWN Palermo Hollywood and Pop Villa Crespo by OWN will be enrolled as individual members ofInterval International and will also become Interval Gold® members, entitling them to a number of flexible exchange opportunities and upgraded benefits and services. These include discounts on Getaway vacation rentals, ShortStay Exchange®, a concierge service available 24/7 via phone and email, Hertz Gold Plus Rewards® membership, and special offers at hotels, restaurants, and retail outlets worldwide.News & Events, Westgate Timeshares , add a comment
Westgate Resorts has announced the acquisition of the LVH – Las Vegas Hotel & Casino as the newest addition to its portfolio of 28 resorts. Westgate LVH, LLC, which is wholly-owned by Westgate Resorts, Ltd., has acquired 100% of the membership interests in 3000 Paradise Road, LLC, the owner of the LVH – Las Vegas Hotel (“LVH”) & Casino.
The property was formerly known as the Las Vegas Hilton and will be renamed Westgate Las Vegas Resort & Casino. The LVH is a landmark property that, at one time, was the largest hotel in the world and was home to such legendary greats as Elvis Presley and Liberace during Vegas’s golden age. The new Westgate Las Vegas Resort & Casino is located just one block off the world-famous Las Vegas Strip, is adjacent to the Las Vegas Convention Center, and is one of seven stations on the Las Vegas Monorail.
David Siegel, Founder and CEO of Westgate Resorts, proudly announced, “Westgate Las Vegas Resort & Casino will set the standard for service in Las Vegas.” Siegel adds, “We are very excited to be taking this important part of Vegas history and reinventing it for the next generation of Las Vegas visitors.”
This iconic resort is 30 stories tall and is home to the largest freestanding sign in the world at 279 feet. With nearly 3,000 rooms, including 300 opulent suites, Westgate will convert some of the rooms to luxury timeshare villas while still operating the resort hotel rooms and suites. Westgate Las Vegas Resort & Casino features a 95,000 square foot casino with a wide array of table games and the hottest slot machines on the market, 200,000 square feet of meeting and convention space, incredible restaurants – including the largest Benihana restaurant in the United States, endless entertainment, a spa and fitness center, expansive pool with luxurious cabanas, access to golf at the exclusive Las Vegas Country Club, and the world’s largest race and sports SuperBook.
“Although a selection of our rooms will be converted into timeshare villas, it is important to know that our resort hotel and legendary luxury suites will remain open to Las Vegas visitors and tourists, for vacations and conventions,” explained Siegel. “We will be providing the best of both worlds on our resort property,” said Siegel. Siegel further added, “Las Vegas is the center of the universe for luxury destination resorts and the new Westgate Las Vegas Resort & Casino is at the center of the Las Vegas renaissance.”
Financing is being provided by Western Alliance Resort Finance, a division of Western Alliance Bank. “We are delighted to have the opportunity to begin this relationship with Westgate as one of the premier developers in the industry and to provide the financing for this exciting project,” said Robert Sarver, Western Alliance President and CEO. Added Tom Dugan, CFO of Westgate Resorts, “It was a pleasure working with the Western Alliance Resort Finance team on this transaction.”
Westgate Resorts closed on the property on June 30, 2014, and will retain Navegante Group, a well-known casino management company that has been managing the property since October 2012, to continue to operate the property.ARDA, News & Events , add a comment
The U.S. timeshare industry enjoyed significant growth in 2013, according to the State of the Vacation Timeshare Industry: United States Study 2014 Edition conducted by Ernst & Young. Compared to 2012, sales volume increased nearly 11 percent, average sales price rose nine percent, and there are 29 percent more resorts planned for the upcoming year.
“With 8.5 million intervals owned and a substantial increase in our key metrics, it’s clear that timeshare growth is back,” said Howard Nusbaum, president and CEO of the American Resort Development Association (ARDA). “The results of this study are further proof that the incremental growth that we have been witnessing over the last 18 months is sustainable.”
There were 1,540 timeshare resorts in the United States in 2013, representing about 192,420 units for an average resort size of 125 units. The sales volume rose from $6.9 billion in 2012 to $7.6 billion in 2013, an 11 percent increase. The average sales price increased/climbed nine percent to $20,460. Occupancy remained steady at around 76 percent, compared to a 62 percent hotel occupancy rate.
Other interesting findings from the study include: beach resorts are the most common type of resort, with urban resorts claiming the highest occupancy. Island resorts have the highest average sales price and Florida has the most resorts (23% of the national total) and highest total sales volume ($2.3 billion). Nevada has the largest average resort size (283 units on average), and Hawaii has the highest average sales price ($27,712) and occupancy rate (85.2%).
The report was conducted by Ernst & Young and commissioned by the American Resort Development Association (ARDA) International Foundation. For more details, see ARDA’s State of the Industry infographic and for a copy of the full State of the Industry Study, visit www.arda.org/foundation.Grand Pacific Resorts, News & Events , add a comment
Grand Pacific Resort Management (GPRM) of Carlsbad, has added Meadow Lake Resort to its portfolio of quality timeshare resorts, bringing the number of resorts managed to 20. Meadow Lake is GPRM’s first addition of 2014, adding to the four resorts GPRM welcomed into its family of managed resorts in 2013.
Meadow Lake, the premier Montana Golf and Ski Resort is located just minutes from Big Mountain at Whitefish, Glacier National Park and Flathead Lake. This 330-acre RCI Gold Crown resort features 114 timeshare condominiums, 24 hotel rooms, an on-site restaurant/bar, a full service spa, recreation center with pools, hot tub and fitness rooms; all adjacent to the championship Meadow Lake Golf Course. Serviced by Glacier International Airport and in close proximity to Amtrak’s Whitefish depot, Meadow Lake Resort is located in Columbia Falls, Montana—an area filled with dining, shopping and recreational activities such as golf, fishing, sailing, biking, hiking, skiing and much more.
David Brown, Co-President of this growing timeshare management company says Meadow Lake is an excellent opportunity to “demonstrate our expertise as a mountain property management company and expand our footprint in the West. This addition to the GPR family of managed resorts also provides our Owners with yet another choice for a mountain getaway. Meadow Lake is the perfect atmosphere for the family vacations that our Owners have come to expect from properties managed by Grand Pacific. Our owners may now choose from five exceptional mountain properties in Canada, Northern California, as well as Montana…plus our great beach resorts in California and Hawaii.”
“We are proud of our team’s ongoing commitment to our Service Culture and to enriching the lives of our Owners, Exchangers and Guests. Our reputation is spreading rapidly as a highly regarded and fully integrated provider of resort management excellence” added Nigel Lobo, COO of Grand Pacific Resorts.
“We have grown by over 25% in the past year,” said Sherri Weeks, VP of Business Development at GPRM. “We are so pleased to be able to provide more than 70,000 families with our award winning service culture. More and more HOAs are seeing the value our owner engagement, fiscal responsibility, and a genuine attitude of hospitality and service can bring to a resort. Our reputation is driving our success and owner referrals continue to be our greatest ‘new business development component.’”
“What we offer are memorable vacations and when owners, guests and exchangers see that our unique service culture brings genuine vibrancy to timeshare vacations, they seek us out to discuss how we can assist them manage their home resorts professionally while maintaining their uniqueness” added Lobo.
Included in the Meadow Lake full-service management contract are resort operations, design and purchasing, renovations, and Owner Services including inventory and reservations support. GPRM will also handle all maintenance fee billing and collections through Advanced Financial Company (AFC), a Grand Pacific affiliate. Meadow Lake owners will benefit from Grand Pacific’s full suite of rental offerings through ResorTime, as well as internal exchange services through Grand Pacific Exchange (GPX).