Server Outage Affects Thousands of Businesses June 2, 2008
Posted by Bryan Connelly in : ARDA, Customer Comments, General, News & Events, Travel, Uncategorized , trackbackYou may have noticed that BuyATimeshare.com was not operational over this past weekend. Many internet based companies like us fell victim to a massive hosting outage on Saturday, May 31, 2008. Apparently high-volume electrical gear at ThePlanet, a major hosting provider in Houston, Texas, shorted out creating a fire and an explosion large enough to knock down walls and cripple 9,000 servers. The electrical equipment room on the first floor was blown several feet from their original position, causing a fire that destroyed underground cabling and power to the first floor of its H1 data center—affected 7,500 of its customers like BuyATimeshare.com.
The electrical equipment room and the entire data center, where the servers are housed, were severely damaged, knocking out power for over 24hours. Though this was a tragedy for the Houston, Texas business thankfully nobody was hurt and no servers were permanently damaged. Even though our website was offline, no information was lost. Thanks to the efforts of their support team, the near disaster simply stalled our website, rather than potentially crushing us and thousands of businesses that depend on servers to house valuable information. According to the Internet Media Technologies support team, the fire department would not allow ThePlanet to activate their backup generators. In effect this is what caused such a significant outage that left approximately 7,500 customers out of commission for the weekend.
We know that uptime is critical to selling your timeshare, thanks to the diligence and ‘round the clock efforts of ThePlanet, we were only offline for a mere weekend, rather than potentially devastating our entire business. The Houston-based company which provides servers for small and medium sized companies around the U.S. has since repaired their facility enough to restore power and services to their customers. Again, we assure you no information was lost and as of June 2nd at 11:30am the all clear was sent and ThePlanet is up and running at full capacity.
It is important for our customers to keep in mind that our websites and advertisements were all offline during this outage. This may temporarily affect our traffic statistics and other reports which are based on website activity. Thank you for your patience and thank you to the support team at Internet Media Technologies.
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