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dating casino February 15, 2015

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Award-winning vacation exchange provider, DAE, achieved record transactional growth across their various regions around the world in 2014, making it the company’s most successful year on record.

DAE Dial an ExchangeThe opening of DAE’s office in Cairo, Egypt in February catapulted DAE’s growth in the emerging market. Starting with 22 members joining DAE’s free worldwide exchange program, the region now services close to 5000 members from 10 different nationalities.

Egypt’s staff numbers also grew exponentially throughout the year in line with the impressive member growth, from 2 people to now a team of 19 employees providing dedicated services to members in the local market.

DAE’s US office moved to larger premises in Phoenix, Arizona, to cater for the increased growth in both members and employees.

Throughout Asia, DAE China embarked on a Service Upgrade Strategy in 2014 that included a new Chinese website to improve the overall user experience and engagement for Chinese members.

The introduction of a value-added package to book members’ flights and organize visas – leveraged through the popular We Chat mobile technology platform – saw DAE China’s exchange sales volume increase by 40% each month since June, as well as boosting customer satisfaction rates.

Impressive year-on-year growth was also witnessed in South Africa, where DAE’s office completed a Resort Registration Program which resulted in 17,500 new members joining DAE – a 49% YOY increase in membership, corresponding with a 68% increase in weeks deposited in South Africa.

CEO of DAE, Francis Taylor, said 2014 was an important year of celebrating how far the company had come from its humble beginnings, as well as the forging of new partnerships to drive future growth.

“In 2014, DAE Europe celebrated its 15th anniversary, reminding us what an important role DAE has played in the timeshare industry in the UK and Europe,” he said.

“The focus for DAE always remains on customer service – and our growth is driven only by customer demand. Along with growth in membership comes new initiatives to continuously improve our levels of customer service – and that is the case across all the regions we operate in.

“This year, we launched our DAE Award of Excellence across our partner resorts in Australia and New Zealand to recognize resort staff who provide members with outstanding service, and we partnered with resorts in New Zealand to host the inaugural DAE Invitational 45 Hole Golf Classic in Taupo – our first themed holiday week for members.

“We also facilitated staff exchanges and training to continue to provide the very best service to our members across every region.

“Upgrades continue to our digital platform, with DAE leading the advancements in online booking technology, providing the best online user experience for our members to use our simple and affordable exchange platform.

“And we have introduced new products and services to add even more value to our members who have a higher propensity to travel more frequently – with daeExtra and daeRewards piloted in the US.”

Mr Taylor said the successful year would be followed up in 2015 as the company continues to grow from strength to strength.

“We look forward to continuing to expand our membership around the globe, and just as importantly showcasing our strengths as an innovative and viable exchange partner to various businesses within vacation ownership.”

DAE Expands Portfolio With Oaks Group Properties January 21, 2015

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Award-winning holiday exchange provider DAE has partnered with Oaks Hotels & Resorts to expand its inventory in high demand destinations and capital cities around Australia and New Zealand.

DAE members can now access availability at Oaks properties across Australia and New Zealand through the daeOptions program.

DAE Dial an ExchangeHead of Group Marketing and Regional Manager Australia New Zealand Gary Fog said the partnership gives DAE members more choice and more value out of their membership with new availability in key high-demand destinations.

“Destinations such as Western Australia have traditionally been difficult to accommodate our members with limited timeshare availability” said Mr Fog. “With the addition of Oaks resorts we can now offer our members accommodation in great destinations such as Perth Broome and Cable Beach.”

Oaks properties in both Melbourne and Sydney CBD will also be added to the daeOptions portfolio along with an array of non-timeshare destinations around Australia and New Zealand including the Hunter Valley Glenelg in South Australia and Caloundra and Port Douglas in Queensland and Queenstown in New Zealand.

Director of Wholesale and Trade for Oaks Hotels & Resorts Lachlan Rentell said introducing Oaks properties to DAE’s global network of members would deliver benefits across both organisations.

“Oaks Hotels & Resorts is thrilled to partner with DAE’s worldwide timeshare exchange platform and we look forward to offering members the choice of contemporary studios and hotel rooms and spacious self-contained apartments in central city locations and premier resort destinations across Australia and New Zealand as well as more international destinations in the future” said Mr Rentell.

DAE Members with Gold Advantage can book daeOptions weeks on exchange while all members can have access to low-cost rental weeks at Oaks resort properties using their free DAE membership.

“Oaks are a well-known and well-respected Australian brand and we look forward to increasing distribution and exposure of their properties through DAE’s global audience” said Mr Fog.

DAE Takes Prestigious Timeshare Industry Awards March 5, 2014

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DAE has been named the Best Overall Company in the 2014 Perspective Magazine Awards, taking home three top awards at the global timeshare industry’s annual night of nights.

The worldwide vacation exchange provider took out the new award for Best Overall Company (up to 250 employees), as well the Best Customer Service Award and Best Consumer Product.

Dial an Exchange DAE CEO Francis Taylor

Francis Taylor, CEO of DAE

It is the fourth year in a row DAE has been named the industry’s Best Customer Service provider, and the company’s free worldwide exchange membership received due recognition as the Best Consumer Product available to timeshare owners.

“We are simply over the moon to win these prestigious awards,” said Francis Taylor, CEO of DAE. “Being named the Best Overall Company (Small to Medium Business) is an enormous honor.

“To have the recognition of the industry for all the hard work we do as an independent, customer-focused business is incredibly humbling.

“Providing the very best customer service is the reason we started this business, it’s what we focus on every day, and now we are even more inspired to keep moving in this direction knowing that we are making a difference in the industry.

“DAE has made the experience of vacation exchange achievable for every timeshare owner through our free worldwide membership and we will continue to deliver the best products and services for our customers.

“Thank you to Perspective Magazine for sponsoring the Awards,” added Mr Taylor. “The 2014 GNEX Conference has again been a fantastic event for drawing our industry together and celebrating our achievements around the world.”

Timeshare Exchange Operator DAE Expands Resort Portfolio February 27, 2014

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Global vacation exchange provider DAE is increasing the choice and variety of timeshare exchange destinations available to members through its growing membership and inventory base.

Dial An Exchange timeshare exchange membershipWith membership numbers soaring in the past two years to 500,000 direct members, the world’s largest independent exchange company has expanded its resort portfolio and exchange availability in key vacation destinations.

“We have more timeshare, vacation ownership and club members from all over the world joining our free membership program every day,” said CEO of DAE, Francis Taylor.

“What that means for our members is more choice and more availability to exchange their weeks or points for a vacation in any number of desirable destinations.

“As members open up availability in their own resorts, in January DAE also created new partnerships with several resorts in Thailand, India and Italy, giving DAE members access to more exchange options in these high-demand vacation markets.

“From bustling Bangkok, to the beautiful beaches of Thailand; an Italian summer by the sea; or travelling through majestic India – DAE has more choices for our members, whatever style of vacation they prefer.

“Owners looking for an exchange in Italy have several new options with exchange weeks now available at the relaxing Hotel Alba Sporting in the historic Abruzzo region; or by the sea at Blue Marine Residence and the Residence Torre Inserraglio, both located in Apulia – the latest Italian summer hot-spot.”

DAE’s free membership also offers a broad range of products and services including access to unlimited discount Bonus Weeks and Rentals, with no exchange required, for members to travel as often as they like.

“We continue to grow our non-timeshare resort inventory, offering members access to exceptionally priced Rental weeks,” added Mr Taylor. “The Tara Court Boutique Hotel is a new daeOptions resort in Pattaya, Thailand – a luxury serviced apartment facility located on Pratumnak Hill, just minutes’ drive to the world-famous Jomtien beach.

“As well as providing the simplest and most affordable exchange platform, DAE is enhancing membership by boosting our range of accommodation types and availability in top destinations around the globe.

“With more places to travel, our members are booking more vacations through DAE and getting the best value for money out of their vacation ownership.”

Satisfaction With Timeshare Exchange Company DAE Reaches All Time High January 6, 2014

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Continued membership growth and soaring satisfaction rates have rounded out a strong year in 2013 for timeshare exchange company DAE, the world’s largest independent vacation exchange provider.

Now providing vacation exchange services to one million timeshare owners, including 500,000 direct members, DAE’s membership base grew by an average of 25% across its global network in 2013, while continuing to focus and enhance customer satisfaction across all service areas.

DAE Logo_RGBThe year-end results reflect the findings of surveys conducted this year, which found satisfaction with vacation exchange services was very high among timeshare owners.

“Our members are the happiest and most engaged they have ever been with vacation exchange,” said Francis Taylor, co-founder and CEO of DAE.

The Australian Timeshare and Holiday Ownership Council (ATHOC) industry impact report earlier this year found owner satisfaction with timeshare exchange has improved significantly in the last decade. In addition, it reported close to half of all timeshare vacations booked last year were taken as an exchange.

“Similar findings have been conveyed from sources in other key timeshare markets, showing that owners across the globe are getting the most value out of their vacation ownership through exchange,” said Mr Taylor.

“New sales of timeshare are continuing to increase as more people look to safeguard the future of their vacations. It’s the whole experience that timeshare offers to owners – they are valued and treated as family at their resort, not just the run of the mill hotel guest.

“At DAE we see exchange as the biggest selling point and overall value proposition of vacation ownership. It enhances the owner’s experience even further, allowing them to see the world at a fraction of the cost.

“As the sector has grown from strength to strength, the variety and availability of exchange destinations has greatly improved in the past decade, with DAE adding more to our exchange inventory portfolio every year.

“However we know from industry reports that the cause of most dissatisfaction among members with exchange comes from exchange fees and membership fees.

“That’s why DAE offers the industry’s only free membership with no annual fees and maintains the lowest transaction fees possible – and our members enjoy higher satisfaction with their product.

“At DAE, we put our customers first, offering an undivided focus to customer service, a simple exchange platform and the best value for money model in the world.”

DAE To Conduct Outreach Seminars For Australian Timeshare Owners October 28, 2013

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Timeshare exchange provider, DAE (formerly known as Dial An Exchange), is teaming up with a group of Australian Independent Timeshare Resorts to host information sessions across the country for timeshare owners to get the most out of their holiday ownership.

Timeshare owners are invited to attend an Ownership Awareness Session in their region – an Australian first, bringing owners together with Resorts to increase their knowledge of, and engagement with, their timeshare product.

DAE new logo“Through these information sessions, we will be able to update timeshare owners on all the exciting developments that have taken place across the industry to improve the benefits of their holiday ownership,” said Gary Fog, Business Development Manager of DAE Australia and New Zealand.

“With a changing market, many new products and services have evolved over time which were never available to owners when they first purchased, and not everyone is aware of some of the great benefits that timeshare owners now have access to through their holiday ownership.

“We want to engage owners and show them and their families how to make the most of what they own and all the wonderful opportunities available to them.”

Throughout the open forums, both DAE and the Independent Resorts will provide a broad overview of the industry as a whole. Owners will have the opportunity to ask questions of Resort Managers and gain a better insight into recent resort developments, along with an overview by DAE on exchanging and products that improve the value of their overall holiday ownership.

Korora Bay Village Resort Managing Director, Stephanie Kewming, said the sessions will unite timeshare owners from independently managed Resorts, and build stronger relationships between members and Resorts.

“As an Independent Resort Manager, I see these sessions as an opportunity to educate owners on how Independent Resorts are run – by members, for members,” said Ms Kewming.

“Because Independent Resorts are managed by fellow timeshare owners, we are able to build more personal relationships with members and their families. My family and I get so much value out of our ownership and the purpose of these sessions is to encourage people to make the most of it and get their families involved,” she said.

“These informal sessions are all about education and enhancing the customer experience – the collaborative effort with Independent Resorts is an Australian first for the timeshare industry, and just one of the ways DAE is contributing to a stronger future for the industry,” said Mr Fog.

Timeshare Ownership Awareness Sessions will be held in November and December throughout selected locations in Australia.

Limited seating is available at each venue so registration is essential. Owners can register by visiting and clicking ‘Book Now’; by booking through their own resort; or calling the dedicated toll free event number on 1300 510 148.

Timeshare Exchange Company Dial An Exchange Launches New Look October 2, 2013

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Worldwide vacation and timeshare exchange provider Dial An Exchange is bringing a fresh approach to the industry, launching a new brand and new look for their global enterprise – DAE.

The organisation, which operates from offices in 11 locations around the world, has officially relaunched as DAE, a change that consolidates the business under one global brand.

DAE new logo“Our growth over the past 17 years has been phenomenal,” said Francis Taylor, CEO and co-founder of DAE. “From a single office in Australia, to global offices across Asia, Africa, Europe and the Americas, DAE has matured into a significant international player in the vacation ownership and exchange industry.

“We now service a base of more than one million members, with exchange products available in over a thousand vacation destinations around the world, and we want timeshare members and businesses to associate our legendary customer service, simplified exchange systems and free worldwide membership with one brand – DAE.”

Voted as the industry’s Best Customer Service Provider in the prestigious Perspective Magazine Awards for the past three years, DAE excels where it counts the most – in caring for its members.

“The structure of DAE has not changed,” said Mr Taylor. “We will continue to run a close-knit business that is like a family, offering the same legendary service to our members. In fact, consolidating our brand to DAE gives us an opportunity to show our customers what a connected force we are, and the increased benefits that will flow on to them as a result.

“Our rebranding is all about improving the customer experience. Simplicity and transparency are at the heart of everything we do, and we’ve transformed our web platform to a more user-friendly interface that meets the expectations of the digital consumer.

“New ways to engage, fresh information and more interaction – that’s the direction we are heading in.”

Not only an overhaul of the look and feel of the company, Mr Taylor acknowledged the new brand provided an opportunity to re-energise the company’s commitment to its core values.

“We are re-stating our reputation for great customer care and service – and in turn our customer service efforts will go up another level as we grow our product offerings and exchange inventory with a greater variety of destinations.

“If you compare DAE now to five years ago, our capabilities as a company have reached an entirely new level. We want people that may have looked at us 5 or 10 years ago and thought we were too small, to take another look and see us now, leading the industry in growth, innovation and customer service.”

To see more of the new look DAE, visit

Timeshare Exchange Company Dial An Exchange Has The Like-ability Factor August 11, 2013

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Everyone likes to be liked, but now your likes can win you a free holiday.

Like the Facebook page of timeshare exchange provider Dial An Exchange or follow their Twitter account and you could win a break anywhere in the world.

DAE logoOn Friday, August 30, Dial An Exchange will take the names of all their Facebook fans and Twitter followers (old and new), and put them in a big pot. But don’t get in a stew – they will pull out one name, and the lucky follower will win a FREE Bonus Week holiday.*

Dial An Exchange is renowned for its award-winning customer service, and their Facebook and Twitter pages were created to further increase their members’ ability to communicate with them.

Dial An Exchange managing director, Europe, Oliver Green said: “Social media allows us to interact with our members more informally and for them to share their own experiences more easily with us. Facebook and Twitter allows for a more personal and immersive experience of DAE and what we offer. We plan to provide our fans and followers with an exclusive ‘behind the scenes’ feel and share in the joy of their holidays with them.”

So ‘like’ Dial An Exchange on Facebook: or ‘follow’ on Twitter: to be in with a chance of winning the holiday of your dreams anywhere in the world for free.

The Bonus Week prize is for one winner whose name will be drawn at random and applies to an available week, displaying on DAE’s website ( as a Bonus Week, and does not apply to weeks offered to meet requests. The Bonus Week holiday must be taken between 1/11/13 and 31/3/14.

Timeshare Exchange Company Dial An Exchange Offers More Holiday Choices Through Options Program July 21, 2013

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Dial An Exchange (DAE), the world’s largest, privately-owned timeshare exchange company broadens its exchange membership platform through its ‘daeOptions’ program.

In an effort to provide exchange members with a greater selection when planning their holiday, DAE implemented the ‘daeOptions’ program to provide more accommodation possibilities in high demand areas around the world where there are very few or no timeshare resorts available.

DAE logoThe ‘daeOptions’ program aims to supplement DAE’s already impressive timeshare resort accommodation portfolio by providing non- timeshare properties such as hotels and resorts to its members in sought-after locations. These properties are available to book by DAE members at extremely attractive rates, generally better than what would be available in the open market.

DAE’s Business Development Manager for the Pacific, Gary Fog said “The DAE Options program is all about giving our members more out of their DAE membership; the program provides a variety of holiday options at non- timeshare properties in some of the most popular destinations, located both domestically and Internationally at very competitive rates not often found in the open market arena. With almost unlimited choice via the internet, savvy consumers are now more than ever spoilt for choice with holiday accommodation, it is a very competitive market space and it is why we developed our ‘Options’ program to deliver real value to our members. It is exciting to see the program continue to grow to include some major hotel brands, and to be able to offer our members a choice of destinations that were previously only ever available outside of their timeshare ownership”.

According to recent Australian annual tourism statistics, the most popular tourism destinations in Australia are Sydney, Melbourne, Brisbane, Perth and Gold Coast, with the majority of international tourism revenue coming via visitors from China, United Kingdom, New Zealand and USA. There are very few timeshare resorts in the major cities, so offering these locations to members at competitive rates is where the daeOptions program really comes to the fore.

The higher value of the Australian Dollar has also increased aspirational travel by Australians, who in addition to taking holidays in nearby New Zealand, are now showing significant increases in the number of travellers visiting Thailand, other far reaching areas of Asia and the United States.

The daeOptions program strives to seek out demand for popular destinations worldwide and supplement a member’s existing timeshare exchange opportunities with further accommodation choices.

For information on becoming a DAE member and more details on the daeOptions program visit

Dial An Exchange Continues Free Timeshare Exchange Membership Program May 24, 2013

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DAE is one of the most innovative, friendly and customer focused timeshare exchange systems available. Whether a member is a traditional ‘weeks’ timeshare owner, a ‘points’ owner or a ‘credits’ club member, DAE believes that exchanging ones timeshare should be easy. DAE’s free membership allows owners to book an exchange through its simple online system twenty-four hours a day, seven days a week. Through this simple online system, a traditional timeshare owner can quickly and easily deposit their week straight into DAE’s exchange pool. While points or credits members, simply use their points to book and confirm a week with their home or club resort and then bank that week into the DAE exchange pool with no banking fees.

Members receive a weeks’ credit for every week they deposit into the exchange. What happens after that is entirely up to the member. They can choose to book a vacation straight away, or save weeks up to create one, long vacation. Once a week is deposited, members have three years to make an exchange and there are no exchange fees until the exchange is confirmed.

Through free membership with DAE, members have access to DAE’s online reservations system. There members can search availability, browse resorts and see all possible destination options. Additionally, members also have access to bonus rental weeks at discounted prices and travel services to streamline the vacation planning process. members even have the option to put a week “on hold” while they work out finances and travel plans or if for some reason, a member cannot locate an available week on-line that suits their travel dates, they are able to fill out a request form and DAE will begin looking for the requested exchange holiday.

With excellent customer service, worldwide vacation options and free membership that comes with low exchange fees, discounted bonus rentals, and 24/7 online availability, there is no other exchange service quite like Dial An Exchange.

For more information, please visit